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Everything you need to get the most out of CleanIt: the fastest way to swipe away clutter and reclaim your photo storage.

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Popular help topics

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Swiping to clean

Swipe left to mark a photo for deletion, right to keep it. Review your pile before anything is removed.

Free vs. Pro

The free plan includes a weekly delete allowance. Pro unlocks unlimited swipes, Smart Scan, and more.

Subscriptions

Manage, upgrade, or cancel anytime from the App Store. Restore purchases in one tap inside Settings.

Privacy & data

Your photos never leave your device. CleanIt works fully on-device — we can't see your library.

Smart Scan

Smart Scan surfaces screenshots, blurry shots, and large videos so you can clear the biggest space first.

Recovering photos

Deleted photos go to your iOS "Recently Deleted" album for 30 days before they're permanently removed.

Answers

Frequently asked questions

Can't find what you're looking for? Reach out - we're happy to help.

You swipe through your library and build a "to delete" pile. Nothing is removed until you confirm. When you do, the photos are moved to your iOS Recently Deleted album, where they stay for 30 days so you can recover anything by mistake.
Never. CleanIt runs entirely on your device. Your photos, videos, and analysis stay local — we have no servers that can see your library and we never collect your media.
The Free plan lets you clean a limited number of photos each week. Pro unlocks unlimited swiping, full Smart Scan, and priority support. Pro is available as a weekly or yearly subscription.
Open Settings inside CleanIt and tap Upgrade to Pro, or tap the upgrade prompt when you reach your weekly limit. You'll see the available plans and can subscribe right in the app.
Subscriptions are managed by Apple. Go to Settings → your name → Subscriptions on your iPhone, select CleanIt, and tap Cancel. You'll keep Pro until the end of the current billing period.
Open Settings → Restore Purchases in CleanIt — this re-syncs your subscription from your Apple ID. Make sure you're signed into the same Apple ID used to purchase. Still stuck? Email us and we'll sort it out fast.
Yes. Open the Photos app → Albums → Recently Deleted. Anything you removed in the last 30 days can be recovered with a tap.
If iCloud Photos is enabled, deletions sync across your devices and free up iCloud space once they leave Recently Deleted. CleanIt cleans your library; iOS handles the rest automatically.
CleanIt runs on iPhone and iPad with a recent version of iOS. Just grant photo access on first launch and you're ready to start cleaning.

Still need a hand?

Our team reads every message. Tell us what's happening and we'll get you back to a clutter-free library.

Typical response time: under 24 hours, 7 days a week.